![]() This was the third time, and it was the worst! When we were about to board, a staff person approached us and said that out carryon bags (which RyanAir tags and checks, anyway) were too large. Thanks"Ĭons: "My husband and I flew with RyanAir 3 times in two weeks. I can provide receipt and documentation if needed. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I did not receive any notification email to check in ahead of time. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. Staff was incredibly useless and did not assist whatsoever. We had 4 minutes to check in when we got to the front desk. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We arrived at the airport 3 hours in advance to check in and allow time for navigation. This was our first time to Europe and we booked a last minute trip to Dublin. Cons: "Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process.
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